The cold hard truth is that sometimes people win, but a casino doesn’t pay out on a technicality because of a violation of their terms and conditions. This is a straight forward notion, but one that cannot be stressed enough. Over 60% of the time when there’s a problem cashing out winnings, it turns out to be the player’s fault because they didn’t read or understand the terms and conditions of the online casino where they were playing. A casino has the right to set forward whatever rules and restrictions they like. It’s their establishment, and they have every right to put forward their terms for letting you ‘in’ to play in their establishment. Some have conditions that are stricter to adhere to than others.
This is why it’s important that you read the terms and conditions through thoroughly beforehand. Once you sign up with that casino, you have entered into a binding agreement. They agree to provide the games and pay you money if you win. In exchange, you agree to abide by the rules of their establishment. If it turns out that you have mistakenly or inadvertently broken one of their rules during gameplay, then you’ve broken the “contract”. Once you’ve broken the contract between you and the casino, the casino operator is no longer obliged to keep their end of the bargain either. And most of the time, this means no winnings, and possibly even having your account closed.
As mentioned, some casinos have stricter rules than others. By reading the T&Cs; before you sign up an account, you can evaluate for yourself whether or not you can abide by the terms they’ve set forward. If the terms sound overly harsh or difficult to play by, find yourself another casino. Make sure you read through both the general T&Cs; and the T&Cs; of any specific bonus you want to claim. Many of these bonuses will have additional terms or requirements that must be met, and it’s important for you to know what these are so that you can claim anything you win with bonus credits.
A final consideration is that some online casinos are not completely up-front with how their T&Cs; are laid out or written. Some are confusing and others have clauses that are hidden on other pages or in fine print. These are not the casinos you want to be playing at. A good tip is to find casinos that have received few complaints. There’s always going to be some people who are dissatisfied or feel like complaining, regardless of how fairly the casino is operated. However, fewer complaints are definitely an indicator that most people were able to understand the T&Cs; and abide by them; thus, most winners were able to withdraw their winnings without any problems.
For the record, all of the sites referred on our site are reputable casinos with easy to understand T&Cs.; However, we still encourage everyone to thoroughly read through everything before registering an account.